Florida Sand Candle Supply

Shipping Policy

 

We aim to provide a simple, transparent shipping experience with no surprises at checkout.


Processing Time

All orders are processed within 2–4 business days.

Orders placed on weekends or holidays are processed on the next business day.

NOTE: Processing time is separate from shipping time and includes order preparation, packing, and transfer to the carrier.


Standard Shipping Included

All product pricing includes standard shipping.
No additional shipping fees are added at checkout for standard delivery.


Delivery Timeframes

Once your order has shipped, estimated delivery times are:

  • Standard Delivery: 4–8 business days
  • Express Delivery: 2–3 business days (available at checkout)

Delivery time begins after your order has been processed and shipped.


Express Shipping

Express shipping is available at checkout for faster delivery.

Please note:

  • Express shipping refers to transit time only
  • Processing time (2–4 business days) still applies before shipment

Order Tracking

Once your order ships, you will receive tracking information via email.


Multiple Shipments

Some orders may arrive in separate shipments depending on product type or availability.


Delivery Estimates

Delivery timeframes are estimates and may vary based on:

  • Location
  • Carrier operations
  • Weather or unforeseen delays

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.


Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery.

To help resolve the issue quickly, you may be asked to provide:

  • Photos of the product
  • Photos of the packaging

Questions

If you have any questions about your order, please contact us prior to placing your order for clarification.